RS
Riedewaan S

1 reviews | Active since Nov 2016

16 Nov 2016, 15:44

Santam don't hassle..They just don't pay

<p>My vehicle (through natural elements RAIN) computer ecu suffered a failure due to water damage. I submitted a claim and was rejected without a Technical report.</p> <p> </p> <p>They are conveniently deducting premiums for a 160k vs a confirmed 151k valued vehicle.</p> <p>The Premiums paid for 7 years NO CLAIM totalling in excess of 100 k but they refused a 25k claim.</p> <p> </p> <p>That's the level of help I received from my Insurance partner. STAY CLEAR OF THEM.</p> <p>I NEVER HAD A PROBLEM while I PAID PREMIUMS..... UNTIL I CLAIMED .....</p>

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Replies (1)
Santam
Santam's reply17 Nov 2016, 08:03
Official

Good day

Thank you for your post.

Please be advised that we are in the process of investigating your complaint.

Thank you and kind regards

Kurt Koopman

Client Care Manager