Santam doesn't want my business

Santam doesn't want my businessy debit orders did not go through for the month of December and january I recieved an sms from Santam saying my policy is cancelled and their contact number... I then called the call center and asked for the policy to be reinstated and I will do a direct deposit to bring my insurance up to date they said that they would have to send it to the under writers and contact me within 48 hours it's within 48 hours and no feedback has been recieved... Kindly reinstate my policy please contact me on ********** 809 policy number ********** 9699