Santam doesnt understand the customer service concept

I'm a third party claiming from Santam, after having an accident with their client. From the word go, the person I've been dealing with, Nazeem Jacobs, has no respect for the next person, has no clue what the meaning of customer service is and is just blatantly impossible to get hold of. I email constantly and still get no response. I phone, and he never answers, I leave messages for him and he never calls back. Its been 12 days (9 working days) since I submitted all my required documentation for my claim and waiting for feedback on the out come and I've not heard from him at all. I've sent follow up communication and still nothing. The accident happened in 2017 and we are almost on to the 2nd month of the new year and still my claim has not been settled.

This insurance company is a nightmare to deal with and I cant believe people have subscribed to their service.