Santam doesn't care about their clients

On Friday, 19 Feb 2015, my 69 year old Mother had car trouble. She phoned her insurance - Santam - to arrange for towing of the vehicle. They arranged with Help24 (who provided equally shocking service) to assist. My Mother told the person she spoke to that she felt unsafe as it was a ***** area. She was told that Braamfontein was perfectly safe (In whose opinion? That's debatable). Instead of sending somebody to look after her (like most insurance companies do in these circumstances) they left her to wait for Help24 - who took over an hour to arrive. She was accosted by 2 unknown men who demanded her cellphone or threatened to harm her. I had to rescue her and had to phone Santam no less than 5 times to complain - I was cut off on about 4 occasions even after asking them NOT to cut me off again! Shocking to see such a big company leaving my poor defenseless Mother alone in an unsafe area where she became victim to crime adding to the crime statistics! Without her cellphone, my poor Mother had to find a good Samaritan to contact me so that I could go and assist! I cannot believe that Santam doesn't care about their clients in this way! Shocking beyond belief!