WS
Wayne S
1 reviews | Active since Sept 2010
09 Apr 2024, 18:59
Santam does not value customers
I cannot believe that Santam do not take formal complaints seriously. I emailed your complaints department and no acknowledgement of just receiving the email. Really disappointing.
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Replies (2)
Santam's replyOfficial
10 Apr 2024, 08:20Good day Wayne
Apologies for the inconvenience. We do note that there was an error with regards to the acknowledgment being sent out and we see that it has now been done successfully.
Your case reference is CAS-***-Y1D5F8 and your case is being investigated by Neo Motloli who will make contact with you in line with the process communicated in the acknowledgment mail.
Regards
Client Care Team
Apologies for the inconvenience. We do note that there was an error with regards to the acknowledgment being sent out and we see that it has now been done successfully.
Your case reference is CAS-***-Y1D5F8 and your case is being investigated by Neo Motloli who will make contact with you in line with the process communicated in the acknowledgment mail.
Regards
Client Care Team
Best regards,
Santam's reply10 Apr 2024, 08:20
Official
Good day Wayne
Apologies for the inconvenience. We do note that there was an error with regards to the acknowledgment being sent out and we see that it has now been done successfully.
Your case reference is CAS-***-Y1D5F8 and your case is being investigated by Neo Motloli who will make contact with you in line with the process communicated in the acknowledgment mail.
Regards
Client Care Team
Apologies for the inconvenience. We do note that there was an error with regards to the acknowledgment being sent out and we see that it has now been done successfully.
Your case reference is CAS-***-Y1D5F8 and your case is being investigated by Neo Motloli who will make contact with you in line with the process communicated in the acknowledgment mail.
Regards
Client Care Team
Best regards,
WS
Wayne S's updateReviewer Update
10 Apr 2024, 08:37Thank you, appreciate it
WS
Wayne S's update10 Apr 2024, 08:37
Reviewer Update
Thank you, appreciate it