BM
Bryan M

1 reviews | Active since Jan 2014

10 Apr 2017, 09:51

Santam does not take your circumstances in account, it's all about numbers

<p>I rent, I don't own my place. So when I updated my address, Santam wanted me to install items that I have no control of. I said I couldn't and then they decided to not only say that for them to cover me, that violent entry needs to have occured, but I need to pay excess of R10000.</p> <p> </p> <p>I am fine with the violent entry but R10000 excess as well? Then when I asked them to remove the excess, after a number of conversations, they basically insuated that my neighbours could be ******* and on top of that, I might want to look at a competitor.</p> <p> </p> <p>The willing to cover my car but not my flat contents. Which does not even come to half the price of my vehicle. Don't have much valuables.</p> <p> </p> <p>They do not take your circumstances into account, instead it's all about numbers. I suggest, go elsewhere, shop around.</p>

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Replies (3)
Santam
Santam's reply10 Apr 2017, 10:22
Official

Good day Bryan,

Thank you for your post above. We are really sorry to hear about your frustration.

We will be in contact shortly to request further information from you to assist our investigation.

Thank you kindly.

Stephan Olivier

Client care media manager

BM
Bryan M's update10 Apr 2017, 10:27
Reviewer Update

Just an update. I miss read the one item. They did not insinuate that I go to a competitor. But my review still stands.

BM
Bryan M's update11 Apr 2017, 10:25
Reviewer Update

Update. They not willing to budge. They want me to install things that I see no where. None of the apartments including those in other buildingds around me have these measures but I must get. Must be a high crime area.

Neighbours can't be trusted either.