Santam does not take safety seriously

In November 2020 our vehicle had an accident. The vehicle was assessed and report printed on 01.12.2020 (claim no. ***) . The vehicle was sent in for repairs at Renew It Rivonia. When we collected the vehicle we found a problem with the steering wheel position. We notified the repairer and they tried to rectify the problem. We drove the vehicle and found another problem with the steering wheel. We notified the repairer but nothing was done. In April we took the vehicle to the OEM. The OEM found that vehicle chassis was bent. The report was sent Santam. To date we have not received feedback. On Friday I spoke to the claim handler and he says action must be from the assessor. To date no response from the assessor. This poor from Santam. The problem with the steering wheel is a safety issue which is not being addressed