AM
Alex M
1 reviews | Active since Nov 2022
08 Nov 2022, 06:30
Santam does not stand for the truth or have fair processes
Worst Service ever if you are claiming against them as a third party. On the 29th of June 2022 I was involed in a car accident where Santams insured skipped a red traffic light and hit my car head on. I was severely injured and now after submitting my claim against them with a valid witness statement I'm told by Legal Track, a company that they use. that they can't get ahold of the policy holder and I must just move on with my life as this can even take more than 3 years. yet their insured was I. the wrong and they are clearly running away. This is the claim number, ***. Till today I'm waiting and nothing yet.
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Replies (8)0
Replies (8)
Santam's replyOfficial
08 Nov 2022, 06:57Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's reply08 Nov 2022, 06:57
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's replyOfficial
08 Nov 2022, 10:02Good day sir,
In reference to your review above.
We consulted with our legal department on this matter.
We are dealing with conflicting versions of what transpired and led to the accident.
You indicated you were waiting in the intersection to turn and when the robot turned red you started to turn right when our insured jumped the red robot and collided with your vehicle.
Our insured's version again:
Insured claim the tp turned in front of them while busy proceeding through a green robot. The dispute is the colour of the robot.
There are no cameras or independent witnesses on either sides.
The onus is on you as TP to provide evidence and proof our client was at fault - in this instance there is none and cannot be provided and are we not in a position to accommodate or assist you with your claim.
Thank you and kind regards
Client care
In reference to your review above.
We consulted with our legal department on this matter.
We are dealing with conflicting versions of what transpired and led to the accident.
You indicated you were waiting in the intersection to turn and when the robot turned red you started to turn right when our insured jumped the red robot and collided with your vehicle.
Our insured's version again:
Insured claim the tp turned in front of them while busy proceeding through a green robot. The dispute is the colour of the robot.
There are no cameras or independent witnesses on either sides.
The onus is on you as TP to provide evidence and proof our client was at fault - in this instance there is none and cannot be provided and are we not in a position to accommodate or assist you with your claim.
Thank you and kind regards
Client care
Santam's reply08 Nov 2022, 10:02
Official
Good day sir,
In reference to your review above.
We consulted with our legal department on this matter.
We are dealing with conflicting versions of what transpired and led to the accident.
You indicated you were waiting in the intersection to turn and when the robot turned red you started to turn right when our insured jumped the red robot and collided with your vehicle.
Our insured's version again:
Insured claim the tp turned in front of them while busy proceeding through a green robot. The dispute is the colour of the robot.
There are no cameras or independent witnesses on either sides.
The onus is on you as TP to provide evidence and proof our client was at fault - in this instance there is none and cannot be provided and are we not in a position to accommodate or assist you with your claim.
Thank you and kind regards
Client care
In reference to your review above.
We consulted with our legal department on this matter.
We are dealing with conflicting versions of what transpired and led to the accident.
You indicated you were waiting in the intersection to turn and when the robot turned red you started to turn right when our insured jumped the red robot and collided with your vehicle.
Our insured's version again:
Insured claim the tp turned in front of them while busy proceeding through a green robot. The dispute is the colour of the robot.
There are no cameras or independent witnesses on either sides.
The onus is on you as TP to provide evidence and proof our client was at fault - in this instance there is none and cannot be provided and are we not in a position to accommodate or assist you with your claim.
Thank you and kind regards
Client care
AM
Alex M's updateReviewer Update
08 Nov 2022, 13:40I have provided a witness statement and witness details in my submission. so it puzzles me when you say that there is no witness on either sides. and the only reason your insured party does not have a witness is because they were in the wrong. please revert back to Shanel Swarts to look at all the documents I attached on my email and there your legal department will find the witnesses statement. It's puzzling because over the phone your legal department confirmed that I had a valid claim as I have a witness. you can provide an email address to me now so I can forward the email I sent to your legal department.
AM
Alex M's update08 Nov 2022, 13:40
Reviewer Update
I have provided a witness statement and witness details in my submission. so it puzzles me when you say that there is no witness on either sides. and the only reason your insured party does not have a witness is because they were in the wrong. please revert back to Shanel Swarts to look at all the documents I attached on my email and there your legal department will find the witnesses statement. It's puzzling because over the phone your legal department confirmed that I had a valid claim as I have a witness. you can provide an email address to me now so I can forward the email I sent to your legal department.
Santam's replyOfficial
08 Nov 2022, 14:15Good day,
Thank you for your response.
We will refer this again to our legal team and request their comments herein.
Kind regards
Client care
Thank you for your response.
We will refer this again to our legal team and request their comments herein.
Kind regards
Client care
Santam's reply08 Nov 2022, 14:15
Official
Good day,
Thank you for your response.
We will refer this again to our legal team and request their comments herein.
Kind regards
Client care
Thank you for your response.
We will refer this again to our legal team and request their comments herein.
Kind regards
Client care
AM
Alex M's updateReviewer Update
12 Nov 2022, 07:42Morning.
Till today I haven't had a proper response from you or your legal department, instead on the 09/11/2022. I received an email from your legal department advising that and I qoute " Good day Alex,I trust all is well.Our broker is looking into the matter to see if we have an independent witness on file. I will revert to you by the latest COB on the 11th of November." That never happened, I even went as far as sending an email to find out what's happening but I did not receive a response. it's been more than a week now that your legal department has been saying that " The broker is looking into seeing if there is a witness on file". I don't believe it takes so long to see if there's a witness or not. and I have been saying that your client won't have a witness as they were in the wrong. but it seems like you are trying by all means to avoid my valid claim and it's more like a witness is being fabricated.
Till today I haven't had a proper response from you or your legal department, instead on the 09/11/2022. I received an email from your legal department advising that and I qoute " Good day Alex,I trust all is well.Our broker is looking into the matter to see if we have an independent witness on file. I will revert to you by the latest COB on the 11th of November." That never happened, I even went as far as sending an email to find out what's happening but I did not receive a response. it's been more than a week now that your legal department has been saying that " The broker is looking into seeing if there is a witness on file". I don't believe it takes so long to see if there's a witness or not. and I have been saying that your client won't have a witness as they were in the wrong. but it seems like you are trying by all means to avoid my valid claim and it's more like a witness is being fabricated.
AM
Alex M's update12 Nov 2022, 07:42
Reviewer Update
Morning.
Till today I haven't had a proper response from you or your legal department, instead on the 09/11/2022. I received an email from your legal department advising that and I qoute " Good day Alex,I trust all is well.Our broker is looking into the matter to see if we have an independent witness on file. I will revert to you by the latest COB on the 11th of November." That never happened, I even went as far as sending an email to find out what's happening but I did not receive a response. it's been more than a week now that your legal department has been saying that " The broker is looking into seeing if there is a witness on file". I don't believe it takes so long to see if there's a witness or not. and I have been saying that your client won't have a witness as they were in the wrong. but it seems like you are trying by all means to avoid my valid claim and it's more like a witness is being fabricated.
Till today I haven't had a proper response from you or your legal department, instead on the 09/11/2022. I received an email from your legal department advising that and I qoute " Good day Alex,I trust all is well.Our broker is looking into the matter to see if we have an independent witness on file. I will revert to you by the latest COB on the 11th of November." That never happened, I even went as far as sending an email to find out what's happening but I did not receive a response. it's been more than a week now that your legal department has been saying that " The broker is looking into seeing if there is a witness on file". I don't believe it takes so long to see if there's a witness or not. and I have been saying that your client won't have a witness as they were in the wrong. but it seems like you are trying by all means to avoid my valid claim and it's more like a witness is being fabricated.
Santam's replyOfficial
13 Nov 2022, 18:36We will request our legal team to evert back to you.
Regards
Client care
Regards
Client care
Santam's reply13 Nov 2022, 18:36
Official
We will request our legal team to evert back to you.
Regards
Client care
Regards
Client care
AM
Alex M's updateReviewer Update
06 Dec 2022, 14:33The last correspondence I've had regarding my claim was in the 17th of November The matter has been moved to your legal office and the turnaround time given is a bit ridiculous as I'm expected to wait 30 business just to get a response from Itumeleng Lefakane and being advised that it can still take a total of 60 business days. which is not fair practice as this matter has been ongoing for an entire 6 months and I am the one whose inconvenienced and under the circumstances that all delays came from santam and its relevant departments, this should be escalated accordingly and attended to so it can be resolved
AM
Alex M's update06 Dec 2022, 14:33
Reviewer Update
The last correspondence I've had regarding my claim was in the 17th of November The matter has been moved to your legal office and the turnaround time given is a bit ridiculous as I'm expected to wait 30 business just to get a response from Itumeleng Lefakane and being advised that it can still take a total of 60 business days. which is not fair practice as this matter has been ongoing for an entire 6 months and I am the one whose inconvenienced and under the circumstances that all delays came from santam and its relevant departments, this should be escalated accordingly and attended to so it can be resolved
Santam's replyOfficial
06 Dec 2022, 15:10Good afternoon,
Thank you for your review.
We will escalate to management within the legal department to attend and make contact with you to discuss.
Kind regards
Client care
Thank you for your review.
We will escalate to management within the legal department to attend and make contact with you to discuss.
Kind regards
Client care
Santam's reply06 Dec 2022, 15:10
Official
Good afternoon,
Thank you for your review.
We will escalate to management within the legal department to attend and make contact with you to discuss.
Kind regards
Client care
Thank you for your review.
We will escalate to management within the legal department to attend and make contact with you to discuss.
Kind regards
Client care