fA
fuad A
1 reviews | Active since Feb 2012
19 Feb 2019, 09:14
Santam does not pay claims
Claim was logged on the 1st Feb 2019 . No communication received from your organisation. Only communication received is when I need to call.
This gives me the impression Santam does not pay claims
Mduduzi Mabotha is a waste for a claims assessor does not return calls or even bothers to answer his phone (Why give him/her a direct line)
Helpful (0)
Replies (1)0
Replies (1)
Santam's replyOfficial
19 Feb 2019, 09:43Good morning Fuad,
Thank you for your post above. We are really sorry to hear that and can understand your frustration.
We will immediately request management to make contact with you to discuss and advise the status of your claim.
We will investigate the reasons for delays and why you have not been kept informed of the progress on the claim.
Kind regards
Stephan Olivier
Client care media manager
Thank you for your post above. We are really sorry to hear that and can understand your frustration.
We will immediately request management to make contact with you to discuss and advise the status of your claim.
We will investigate the reasons for delays and why you have not been kept informed of the progress on the claim.
Kind regards
Stephan Olivier
Client care media manager
Best regards,
Santam's reply19 Feb 2019, 09:43
Official
Good morning Fuad,
Thank you for your post above. We are really sorry to hear that and can understand your frustration.
We will immediately request management to make contact with you to discuss and advise the status of your claim.
We will investigate the reasons for delays and why you have not been kept informed of the progress on the claim.
Kind regards
Stephan Olivier
Client care media manager
Thank you for your post above. We are really sorry to hear that and can understand your frustration.
We will immediately request management to make contact with you to discuss and advise the status of your claim.
We will investigate the reasons for delays and why you have not been kept informed of the progress on the claim.
Kind regards
Stephan Olivier
Client care media manager
Best regards,