Santam does not have a clue what is happening in their business.

Continuously getting emails from Santam in regards to issues with policies that I am not sure where they get their info from.

This morning I again get an email stating a policy is cancelled due to insufficient funds. No details, no proper correspondence. All policies and accounts I am aware of is paid up in full.

I don't know who Welma Globler is, but I suggest she checks what mails are being send out on her behalf.