SANTAM does not give a %#@ about their clients, just their contributions!

Our property was broken into the 26th Jul and a week later on the 4 Aug. Repairs were done to our garage door 3 weeks later during which time we had to secure it ourselves to avoid any further attempts. Contractors eventually came out, replaced the motor and "fixed" the door. However, the doors now stop opening 1/3 the way and the door still does not close properly. The contractors returned, after many phones calls to the broker. Now they're saying that the door needs to be replaced and will submit a new claim to Santam. It's been another 3 weeks and still no progress!

Some of my tools were also ****** during the first break-in. 6 weeks have passed and they haven't even made a decision on the claim yet which was part of the same claim as the garage doors! 6 WEEKS and I've been emailing and calling my broker every few days to follow up.

As for the second break-in, contractors came out, took measurements, etc, etc but 5 WEEKS later and no repairs have been done!