SANTAM DOES NOT CARE ABOUT THEIR CLIENTS

I'm so disappointed at the SERVICE and LACK OF CARE from Santam Insurance. My geyser is leaking rusty brown water which is staining my white enamel bath. This is the second time my geyser is being replaced. The first time they left my bathroom with huge holes in the wall and pipes openly exposed. It looks like an unfinished construction job. They then hung the geyser vertically pointing to the inside of my bath. It's such a health hazard because we now have to bath in rusty water from that leaking geyser. What happens if that geyser happens to burst while any member of my family is taking a bath? It's could cause serious injury or even death from that scalding hot water. I am very disappointed that my family and I were exposed to such a potential health risk from Santam. Why wasn't my bathroom left in a neat and tidy manner they found it? I spoke to Julie Lutchman one of the assessors and am still waiting for Santam to come and reposition my geyser where we have peace of mind. Just imagine getting into a bath where the geyser is almost in the bath with you. I just feel let down on the both occasions Santam had been involved in replacing my geyser. It's not cheap either because I have to pay R4000 excess and a further R5000 excess for the terrible damage that was caused. I am now awaiting Julie Luchman to contact me. I phoned to speak to her numerously and was told she very busy on calls. I requested that she please call me back. Needless to say she never called back. I had to call again and although she did apologize, it's made the whole experience with Santam a terrible one. I am hoping they are able to resolve this matter expediently before I have to seek legal assistance. It's very unfair and reckless.