SANTAM do not insure but ***** your goods and money

After years of paying insurance to this company for cover of my house goods they reject my claim. During the move to a new house, Santam was notified of the change of address, a break-in occurred at the new house. Now because the alarm was not on, but is also not linked to a security company which is stated in the policy as not linked, they reject the claim. Has no-body at Santam ever moved to a new house? do they not know it takes time to activate and register all at a new house, and that transfer from one name to another does not happen over night. Month after month you pay but when you need them they run like jackals.