Santam -dishonest and misleading. Im very dissapointed

Santam has misleading agents who will give false information to their own benefit so you can take the services offered to you Spoke to a lady on the 7th of December offering me device insurance (for a device I took out with MTN) and the agent said my debit order will only be effective as of the following month (January) I asked her to confirm if I will pay in Januray and she said yes nothing will be debitted in December. I received an MTN statement stating that my December payment will include the insurance amount and when I called Sanatam call center the agent (a barely competent person who re**** on my information to lead him to his answer) said i should not worry because nothing relating to the device insurance will be debited in December and I asked him multiple times if he is sure of this and he said yes. This is disgusting, but I am not surprised by Santam’s dishonesty and misleading representatives given they are working with MTN. It’s one *********** company working with another But so disappointing coming from a registered FSP