Santam- disgusting insurance company

I was involved in an accident as a third party with Santams client. The client had a driver who after i reversed, reversed into me without checking his mirrors. The driver is not even local and has a foreign ID. The accident happened in Jan 2021, and it is NOW June 2021.it is 6 months later and Santam has not bothered to email or keep one informed of the progress. I am still awaiting feedback from Santam. I keep emailing and phoning and don't receive any feedback, and when you do speak to someone they have no manners and speak as if you are at fault and then tell you that your claim most probably will be rejected but has not sent you any updates or actual emails. If their client knew that their driver was not at fault, why would they give you their insurers details? They also claim their client was reversing at the same time as me, yet in the middle of my back fender has proof that he knocked me, and he has no damage yet Santam wants to say it's not their clients fault. How do 2 people knock each other at the same time, but only 1 has damages??? Santam, according to their client is said to be fair and honest and will sort the claim out , yet every action of theirs is contrary and they were not present themselves yet say their client is correct. Disgusting insurance company