SANTAM - disgusting customer service

3rd party claim - we logged a claim with Santam Late last year. We were bounced around and eventually reached Legal. Very disturbing experience. after some very unruly discussions we provided video evidence of the accident. Magically, the matter was now transferred to a claims consultant. Its been three weeks and nothing - when you call, you get shoved around. Managers are not available. at some point i was told, Managers are on a teambuilding/conference. So nobody can assist. 13th March 25. still struggling. Santam representatives are still unhelpful.

Makes for bad business that an insurance company like Santam has no regards for customer service. I can only imagine how you treat your own clients at claim stage. People have 3rd party cover with you, and yet there is no COVER! so why do clients pay premiums.

Were are the ethics in insurance companies with regards to treating customers fairly. The concerning factor: I asked, why did we get treated this way, THEIR REPLY "our client said it was your fault" - so with the lack of obtaining facts you treat people badly because it was or was not their fault?

Im not sure what they mean when they say the HOME OF INSURANCE GOOD AND PROPER. nothing proper about the way you treat your clients.

GLAD for dashcam footage