Santam disappointment

On the 18th of May, a client insured by this company collided with my vehicle, damaging the rear sensors. The responsible party submitted a claim and referred me to their insurer. Since then, I’ve made several attempts to follow up, but the assigned agent has been unresponsive — failing to return calls, their automated response system has been keeping me on hold for extended periods, and they have been ignoring emails without so much as an acknowledgment. This lack of communication and accountability has been extremely frustrating and disappointing.