Santam disappointment

A client of Aon knocked into my car in April 2018. I then went through the process of getting repairs done to my car, only to find out that Aon was in contact with Santam. After NUMEROUS emails and phones calls, it is now nearing the end of August 2018 and my car is still not repaired. When I do email or call I get people responding with attitude in sort of a "Don't Care" manner.

Not sure if this is how Santam deals with clients? But extremely disappointing!