Santam Disappointed me in my emergency

I have had a terrible experience yesterday, lost my car keys in a shopping centre, and phoned Santam - phoned twice - and each time they told me they could not help me, although I have comprehensive cover. Somebody from Miway actually assisted me with the second call - she called them - and they just said they could not help. They did not even bother to assist me in any way - be it sending an Uber to get me home, or asking if I was OK. To them, it was no emergency. I got to my car, to see if it was still there, because anybody could've taken the keys and ***** my car. Santam doesn't care apparently - I am sure it is going to be worse if my car gets ******, and I have to claim for that, than to help me with a locksmith or assuring me that I am safe in their hands. I was previously insured by Miway - and I NEVER had any trouble with their service. I am disappointed in Samtam.