Santam Direct Ltd is nothing but a farce!

I recently experience a misfortune in the evening of August 22, 2023, while driving in the badly maintained roads within the Inner-City East of the City of Tshwane previously known as Pretoria East,.

I registered a claim to my insurance company that I have been with for a year and one month. I registered a claim the following day, August 23, 2023. I was yet to claim from Santam Direct, and as such I had to check documents and contacts.

When I eventually did, the claims consultant on the other side, one Ms Siyanda Mdlulwa, apparently captured my claim (#***) incorrectly and there were massive delays as a result, the fact, I picked up later, from her colleagues, Mr Idris Mooideen (of he is far better that Siyanda, who many a times sounded tired, confused and indifferent) - who himself was a lost cause, they were all bad in communication and sharing feedback. Almost all the guys I communicated with at Santam Directed appeared badly trained and bordering to downright rude and helpless.

I have never experienced such disorganization in any insurance company in al my comprehensive short term motor insurance life experience of 15 odd years.

Needless to say, the new claim had to be reregistered apparently because of Ms Mgudlwa's incompetence. Then entered Ms Isherene Dyssel, whom when I called today, looking for Mr Idris Mooideen, she hung up on me. In fact, the consultants in the claims department are so bizarre that they do not find it easy to laugh on the background when you talking to the consultant, who him or himself quite indifferent.

To get my claim eventually concluded on September11, 2023t, I have at least three (3) claim references and also took so many characters and with all the confusion of having to communicate with all these different people, and the assessors (some De Beers something) that are somewhere on the other side of time - whom themselves proved to be very inefficient and disorganized - yet I was promised a turn around time of six days. No one ever bothered to call me and informed me of the progress of my claim, not once! I cannot recall how many long class I had to make. This whole experience was not only frustrating but emotionally traumatic.

I can go on and on, but I guess, I should end here with this - I would never recommend Santam Direct Ltd even to my worst enemy. They will bombarded you with all the useless automated emails - that communicates nothing but that boring pay up line: " At Santam, we strive to be recognized as the best in everything that we do. That is why we believe in doing insurance good and proper" - what a farce!

Thank you Kind regards, Philani - ***