Santam *******ion

i recently had a very bad ordeal with my private car, fully ensured by Santam. While under insurance from Santam the car was badly vandalized by a ******** person who now is facing ******** charges in court for the damaging of car and using the car without permission. i did submit a claim to Santam, which is only R5300. According to a reliable source (a person who do investigations for Santam too) such an investigation will cost Santam about R14000. Now remember the investigation cost R14000 and my claim is R5300. Although i have a legitimate claim with clear proof of all damage to the car, much more damage to the than Santam is prepared and willing to pay for, the claim was refused by Santam on the grounds that i did cancel the insurance, which was long after the event took place. But the damage to the car was during the time period when it was insured by them. With the exception of two years i have been a client of Santam for 27 years. i claimed twice, once for a car accident in 1998 and once a burglary in in my house in 2006, otherwise a clean record and a loyal client and good payer, no missed monthly payments ever. This does not make sense. Why is Santam willing to pay R14 000 to an investigator, but say no to a loyal client for R5300. There is something wrong with this picture. Santam now became part of the *******ion statistics in my point of view. Somebody made money out of this and I am the victim of a ******* and dishonest system. Furthermore they are faceless, not prepared to put their names behind the decision. People, be aware of this behavior from Santam. They are not on your side, as long as you pay all is good, just dont dare to claim something. i was so traumatised during this investigation process by the investigator, called Anthony, that I emailed my broker and asked her to tell Santam to stop traumatising me. i am shocked and in disbelief of how Santam treat their clients. It is pathetic dishonest and *******. i don't know anymore, how on earth can this be allowed and accepted by anything. This is wrong on so many levels, bur nobody do something about it. As individual you talk to a faceless company and you have no chance of getting anywhere. Santam knows this and they are getting away with it. In the end us normal citizens are the victims to this kind of ******* companies. Hopefully somebody see this message and do something about this. there is the CEO or board of directors of Santam? Are you proud of your company and your ******* behaviour? Do you approve of this? If you do, you are part of the ******* South Africa, part of the problem and part of the shame.