SANTAM COP OUT ON THEIR RESPONSIBILITIES

Last year my Hot Water Geyser burst. I obtained plumber quotes to replace with a new Geyser. The quote was accepted by SANTAM - BUT what I did not know was the quote was incomplete (probably to keep price low) - I am not a plumber:-) Several months later I had compliance tests done as I sold my house and this new Geyser failed. I had to pay an extra R1,800 to make fully compliant because of incomplete work done a few months earlier and approved by SANTAM. I then reverted back to SANTAM in November and it has taken SANTAM all this time to say cannot refund the R1,800 as it was due to the compliance test failure!!! REALLY !!! What a cop out :-( Guess that is what to expect from insurance companies.