SANTAM come to the party 17 days late and counting

I would like to clarify my response by saying that i never once had an issue with my SANTAM agent, unfortunately they have to rely on unreliable outsourced assessors who just don't care. It is now 17 days after the incident and even though they have admitted that the transformer was damaged beyond repair i have not seen one cent to replace the transformer. The transformer cost R147 000 and 64 apartments are reliant on this transformer for power, i would have thought it would be a priority to resolve the power supply issue as a matter of urgency. not SANTAM. As is said from the start my SANTAM agent is an absolute star unfortunately the herbackup is a disaster.