CD
Claudelle D
1 reviews | Active since Jul 2019
08 Jul 2019, 11:33
SANTAM CLIENT FOR 22 YEARS NOW THEY TAKE MORE THAN A MONTH TO FINALIZE A CLAIM
I complained previously and my claim still has not been finalized. To date they have not done the debit order while they are in possession of new banking details. They send empty promises per email but no define te answers!!!!!!!!! and I still have no answer after being a client for 22 years
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Replies (3)0
Replies (3)
Santam's replyOfficial
08 Jul 2019, 12:43Good day Claudelle,
We note your claim had been referred to the claims committee to discuss and decide on accepting the claim or not.
They have unfortunately rejected the claim based on the following reason:
Our records show that premiums are unpaid and that after double debit failed policy cancelled effective 01/05/2019.
We note your claim had been referred to the claims committee to discuss and decide on accepting the claim or not.
They have unfortunately rejected the claim based on the following reason:
Our records show that premiums are unpaid and that after double debit failed policy cancelled effective 01/05/2019.
The policy states:
2. Cover provided by this policy
2.1 We will provide cover under this policy only if we have received your premium in terms of General
Terms and Conditions 4.
4. Payment of premium
You can choose to pay your premium in one of three ways:
monthly by debit order;
yearly by debit order;
yearly in cash.
4.1.2 for any reason other than that mentioned in 4.1.1 we will present your debit order again and
collect it with your debit order for the next month. If only one debit order is paid, we will use
the money to clear the oldest debt. You will, therefore, still owe us the outstanding premium.
If we cannot collect at least one debit order, this policy will end on the last day of the month
for which we have received your premium
Your premium for May 2019 was unpaid, Santam sent a letter to your broker and yourself notifying you of unpaid premium and that a double debit will be taken end of May for outstanding May premium as well as premium for June -- this was also unsuccessful and upon two consecutive unpaid premiums, the policy cancels automatically -- the cancellation letter was sent to your broker and yourself notifying you of cancellation of the policy -- due to unpaid premiums and cancellation of the policy the claim cannot be entertained.
We would therefore recommend you contact your broker to assist in this regard.
Kind regards
Stephan Olivier
Client care media manager
Your premium for May 2019 was unpaid, Santam sent a letter to your broker and yourself notifying you of unpaid premium and that a double debit will be taken end of May for outstanding May premium as well as premium for June -- this was also unsuccessful and upon two consecutive unpaid premiums, the policy cancels automatically -- the cancellation letter was sent to your broker and yourself notifying you of cancellation of the policy -- due to unpaid premiums and cancellation of the policy the claim cannot be entertained.
We would therefore recommend you contact your broker to assist in this regard.
Kind regards
Stephan Olivier
Client care media manager
Santam's reply08 Jul 2019, 12:43
Official
Good day Claudelle,
We note your claim had been referred to the claims committee to discuss and decide on accepting the claim or not.
They have unfortunately rejected the claim based on the following reason:
Our records show that premiums are unpaid and that after double debit failed policy cancelled effective 01/05/2019.
We note your claim had been referred to the claims committee to discuss and decide on accepting the claim or not.
They have unfortunately rejected the claim based on the following reason:
Our records show that premiums are unpaid and that after double debit failed policy cancelled effective 01/05/2019.
The policy states:
2. Cover provided by this policy
2.1 We will provide cover under this policy only if we have received your premium in terms of General
Terms and Conditions 4.
4. Payment of premium
You can choose to pay your premium in one of three ways:
monthly by debit order;
yearly by debit order;
yearly in cash.
4.1.2 for any reason other than that mentioned in 4.1.1 we will present your debit order again and
collect it with your debit order for the next month. If only one debit order is paid, we will use
the money to clear the oldest debt. You will, therefore, still owe us the outstanding premium.
If we cannot collect at least one debit order, this policy will end on the last day of the month
for which we have received your premium
Your premium for May 2019 was unpaid, Santam sent a letter to your broker and yourself notifying you of unpaid premium and that a double debit will be taken end of May for outstanding May premium as well as premium for June -- this was also unsuccessful and upon two consecutive unpaid premiums, the policy cancels automatically -- the cancellation letter was sent to your broker and yourself notifying you of cancellation of the policy -- due to unpaid premiums and cancellation of the policy the claim cannot be entertained.
We would therefore recommend you contact your broker to assist in this regard.
Kind regards
Stephan Olivier
Client care media manager
Your premium for May 2019 was unpaid, Santam sent a letter to your broker and yourself notifying you of unpaid premium and that a double debit will be taken end of May for outstanding May premium as well as premium for June -- this was also unsuccessful and upon two consecutive unpaid premiums, the policy cancels automatically -- the cancellation letter was sent to your broker and yourself notifying you of cancellation of the policy -- due to unpaid premiums and cancellation of the policy the claim cannot be entertained.
We would therefore recommend you contact your broker to assist in this regard.
Kind regards
Stephan Olivier
Client care media manager
CD
Claudelle D's updateReviewer Update
08 Jul 2019, 13:03Now they are full of excuses if they had new banking details and refused to take the debit order from the correct bank after we notified them. They still used the old banking details. Now we have to pay for the loss!!!!! And to get the vehicle from the panelbeaters all at my expense. Santam will not see me again. Quick to take my money but just wait for the claim full of excuses.
CD
Claudelle D's update08 Jul 2019, 13:03
Reviewer Update
Now they are full of excuses if they had new banking details and refused to take the debit order from the correct bank after we notified them. They still used the old banking details. Now we have to pay for the loss!!!!! And to get the vehicle from the panelbeaters all at my expense. Santam will not see me again. Quick to take my money but just wait for the claim full of excuses.
Santam's replyOfficial
08 Jul 2019, 13:57Dear Claudelle,
We would recommend you liaise with your broker to assist you herein, with a possible reinstatement of the said policy and actions that will have take place.
Kind regards
Stephan Olivier
Client care media manager
We would recommend you liaise with your broker to assist you herein, with a possible reinstatement of the said policy and actions that will have take place.
Kind regards
Stephan Olivier
Client care media manager
Santam's reply08 Jul 2019, 13:57
Official
Dear Claudelle,
We would recommend you liaise with your broker to assist you herein, with a possible reinstatement of the said policy and actions that will have take place.
Kind regards
Stephan Olivier
Client care media manager
We would recommend you liaise with your broker to assist you herein, with a possible reinstatement of the said policy and actions that will have take place.
Kind regards
Stephan Olivier
Client care media manager