Santam Claims Mismanagement

I registered a claim with Santam on Monday, 31 August 2020. On 1 September I took my car to the panel beater Parow Coach Works ,who was recommended by Santam. The gentleman took pictures of the damage and was going to forward it to Santam with his quote for the repairs without further ado. On Friday, 4 September I received an e-mail from Santam that they noted my claim (after 5 days!) and will advise me of the progress of the claim. Today, Thursday 10 September I called Santam again and was redirected to Claims Processing Consultant Bahle. He confirmed that he has received my claim on Friday, 4 September and admitted that he should have processed my claim within 48 hours. He said that that was just one of the things that he had to do. He apologised for his non-compliance. Its just pathetic that he (and Santam) has not done a thing about my claim in 5 days.