Santam Claims Customer Experience

I have had to submit quite a few claims over the past 5 years - if it was not for a locksmith call out, then for repairs to water leaks, or needing an emergency tow service. The recent claim has been for scratches on my new car due to parking in a tight spot. On each occasion and with each interaction, Santam's team has been responsive, knowledgeable and empathic, which bears testimony to Santam's investment in training its customer care teams. My experience with Cinzia Gillfillan is no different and am thankful for her guiding me through the process, which was seamless. Cinzia was professional, friendly and provided me with all the information I needed.