SANTAM CLAIMS CONSULTANT TASLEEM BESTER DISPLAYS DISMISSIVE AND RUDE TREATMENT TOWARDS A CLAIMANT WHO WAS A VICTIM OF A CRIME.

I have a home and content cover with Sanlam, I have been paying my premiums well and never missed a payment. I recently had an incident where my kids devices(phones) where ****** from our home. I immediately opened a case and blacklisted the devices.

I then contacted Santam to have the devices replaced because my kids actually use the tablets and phones for school. My claim was handed over to Consultant named TASLEEM BESTER. Our very first telephone communication did not go well, he hung up on me when i couldn'tprovide me with a reciept for the items and never called back. He was very rude and displayed lack of empathy for my misfortune. When I explained the crime to him he was dismissive, the first thing he asked was for me to tell him my previous insurer and if I'm using to making such cliams to insurances, he then imp**** that the police basically **** when they said they could blacklist my phones for me. Thereafter he demanded that I send him receipts for these items. I explained that I do have boxes for the two tablets because they were purchased in 2024. However the phone is a very old phone and I no longer have the documents for it, the only thing I have is a IMEI number and an invoice which was sent by telkom since at some point. He snapped at me saying that's not good enough and demanded that I do exactly what he says, thereafter he hung up on me and hasn't called me back to date.

I have just been a victim of crime, I followed process in terms of reporting the incident. Anyone who has been through this ordeal know how traumatic the experience is. And to be treated in this manner by a Sanlam Agent who is supposed to be supportive and empathetic and understanding. I was basically treated like i am the ******** and was lying about everything!

He dismissed everything I tried to explain to him, refuse to listen and cut off communication when I said I simply to not have the receipt for one of the items.

Mind you, my contract which I signed with Sanlam does not make any mention of a proof of purchase requirement. I AM BY NO MEANS REQUIRED TO PRODUCE ANY RECIEPTS IN TERMS OF MY CONTRACT, YET THIS AGENT REFUSES TO HELP ME UNLESS I DO!!

I AM DISAPPOINTED BECAUSE I AM A LONG STANDING SANLAM CUSTOMER, I have so many policies with Sanlamand have been with them for years. For me to experience such treatment in my hour of need was discouraging.

I was hoping my distress caused by losing my property would actually be eased when I reached out to sanlam with my problem. TASLEEM BESTER needs to attend further training on how to deal with customers. He need to be more empathetic and give people the benefit of the doubt because he does not know what they went through. Instead of immediately being dismissive and writing me off a another opportunistic claimant, he can land a ear more and listen to me issue.

Regards, Disgruntled client