Santam claims card

For a company that is said to give the best service, I am utterly disappointed. My home was broken into on the 20 May 2024, aside from the trauma my mum and I had to deal with, we now have to continue to suffer with an insurance company that has absolutely no compassion whatsoever. Firstly it's taken them 2 months to decide on a settlement, after deciding on that they insist on giving me a Santam claims card with the settlement loaded onto it. This card is completely useless. I have requested for a cash settlement but Santam is being so difficult. I do not want to replace items, my grandmother's jewellery was ******, how the hell are you supposed to use a santam card to replace jewellery that was of sentimental value, this makes me so angry. You cant withdraw the cash, you cant pay accounts, all you can do is buy goods that you dont even need and from other reviews I have read, the card declines most of the time. They are so good to phone you and lie to you when selling insurance, they are so good to take your money every month but when you the customer needs help they cannot assist you. I have had no issues with my premiums being paid every month but ask Santam for help and they will give you the run around. They don't even consider what you the customer wants. No compassion no care whatsoever....