Santam Claim Number ***

Morning

Your urgent assist will be highly appreciated.

I had a traumatic house ******* on Saturday 7 ht December while I was at home with my family.

Monday 10th December I called Santam to register the claim , I also advised them I do not have a phone or laptop.

I ask what information will they need from me so that I can make the process smooth and easy for both me and Santam , and I was advised that there was no documents needed.

Tuesday I called to follow up but i left a massage from the claims consultant to call me – still no one gave me the head up to say for now please get us these details. Wednesday I called now am informed the need police report and that no assessor have been appointed.

Funny enough I haven’t been to work for 3 days expecting that someone will come to assess damages and what was ******.

What painful is that I was expecting Santam to make is easy for me and to help me with healing process but to my surprise you are making my experience worse.

All I want from my insurer is help me through this process as I have enough problems already - they almost ****d my wife or **** me - Santam doesn’t car all they care for is their Process.

Santam can get the docket from SAPS with my consent - why can’t they get it.