aT
ari T

1 reviews | Active since Mar 2022

20 Feb 2023, 19:58

santam claim im waiting on 3 weeks

amazing service from Old Mutual Insure - 2 days and they paid the claim . santam claim im waiting on 3 weeks and they are asking me for supporting docs for a R500 claim ( less the excess ) and i had to nag the broker for updates

0
Replies (13)
Santam
Santam's reply21 Feb 2023, 07:13
Official
Good day,

Please provide us with the claim number in question to be able to assist?

Kind regards
Client care
aT
ari T's update21 Feb 2023, 08:28
Reviewer Update
hi thanks its BRADF***
aT
ari T's update21 Feb 2023, 08:57
Reviewer Update
i dont , ok ill follow up with the broker . i submitted the claim on 25 jan so its almost 1 month . you might find it under Bradfield Body Corporate
Santam
Santam's reply21 Feb 2023, 09:29
Official
Good day,

Thank you.
We will still require the Santam claim number though as we do not have access the Body Corporate Scheme polices on our system.

If you do get the Santam claim number please provide us with it so that we can assist herein?

Kind regards
Client care
aT
ari T's update21 Feb 2023, 09:32
Reviewer Update
hi let me wait a few days as i spoke to the broker yesterday
Santam
Santam's reply21 Feb 2023, 09:51
Official
Good day,

Duly noted thank you.
Please get back to us if you do not come right?

Regards
Client care
aT
ari T's update21 Feb 2023, 10:13
Reviewer Update
will do thanks
Santam
Santam's reply21 Feb 2023, 11:01
Official
Thank you
aT
ari T's update08 Mar 2023, 19:00
Reviewer Update
hi my broker says you will pay us bit this time frame from 25 Jan is unacceptable
aT
ari T's update15 Mar 2023, 19:52
Reviewer Update
still no payment received
LIIB.co.za Bradfield Body Corporate - Our claim number BRADF***
Santam
Santam's reply16 Mar 2023, 07:08
Official
Good day,

As we have noted previously, please provide us with the Santam claim number for us to be able to assist?
We do not have access to your broker's system and cannot view the claim on the claim number you provided.

Thank you and kind  regards
Client care
aT
ari T's update16 Mar 2023, 08:06
Reviewer Update
hi ok i will ask them now - i thought you would contact them with that last bit of info
Santam
Santam's reply16 Mar 2023, 09:28
Official
Thank you