Santam claim card and assessor

I would not recommend Santam. Please read your policy carefully. The assessor assigned to my policy persisted on providing a Santam approved card following the approval of my claim for replacement. She claimed to call me, but I did not receive any missed calls to my cellphone number. Previously and within this year a different claim was paid into my bank within 3 working days. Despite explaining my issue with the method of payment, the assessor refused. She also advised that once you received the card the money would be loaded. I have heard countless stories of customers having issues with the said card.