SANTAM claim ***- Such Bad Service and worse insurance claim I've ever experienced!

My geyser bursed on the 30th April 2022. I contacted Santam and they sent out a plumber to inspect it on the same day. Another plumber was sent out on the 03rd which confirmed what the 1st plumber said and because the solar Geyser was under warranty the plumber said that they would contact the supplier. Bearing in mind that we were so far 4 days without water. By the Friday I contacted Santam to find out what is happening as it's so uncomfortable being without water. After much frustration Santam made arrangements and confirmed that the geyser will be installed the following Tuesday. The geyser was installed that Tuesday evening. After calling back and forth eventually they arranged to get a maintenance crew to fix up the damages which the plumbers left due to the geyser being to big for the trap door. The constant calling is not what's making me write this review. The water has been shooting out non stop from installation date and I spoke to another plumbing company which informed me that the plumbers had to set the pressure when they installed. I have been trying to get Santam to contact the plumber for almost a month now. The two contact which I was told who was my insurance claim agents, Faith and Jermaine. I call Jermaine and he would tell me that Faith is not answering his mails and when I eventually got hold of Faith she told me she didn't arrange for the plumbers. It is the most frustrating thing to constantly call these people and nothing gets done. I eventually asked for their manager contact details. How bad is this, you have to pay your monthly premiums or else you are not covered and then this is the service you receive. I was told that their manager name is Marlene Monze but she is not available but they will put me through to Zuzette Albert I explained everything to her and she said that I should not worry. She will see that my problem is sorted. That was last week Friday. It is Wednesday evening, I still haven't heard anything from Santam and I still have the hot water shooting out of the taps. Does customer service just not exist anymore. It is unfair that I have to get another plumber to come out to fix what Santam should have arranged. What I can say is that I am extremely disappointed and dissatisfied with their Service and will certainly not recommend them to anyone!!