Santam claim *** – Seven weeks to start repairs, left without a car

I am extremely disappointed with Santam's handling of my motor claim (***). My accident was on 24 April 2026, yet my vehicle was only booked in for repairs on 10 June – almost seven weeks later. During that time I was given conflicting information: first told the car was a write-off and being sent to auction, then weeks later that it was "repairable," before repairs were finally authorised. Feedback was slow and inconsistent, and the assessor never contacted me despite repeated requests. Seeing how long it was taking, we took the initiative ourselves to extend my car hire from 30 to 60 days, yet even then your own assessor admitted it was cut just 12 days beyond the limit, before repairs had even started. All I asked for was an extension to cover Santam's delays. Because of your inability to process my claim timeously, I am now without a vehicle, which seriously affects my daily life. Unacceptable.