Santam claim ***

i was involved I an accident in March 2018. My vehicle, Toyota Corolla FN26SVGP was hit by another vehicle from JMR Trailers. a claim was registered and I was informed that Santam will be responsible for the repairs to my vehicle as JMR Trailers were insured by Santam. I forwarded all my information and contacted Santam. I was asked to sms pictures of the damage which I also did. I hd received a claim number from JMR Trailers. When I contacted Santam I was informed that the claim number was not captured. They proceeded to capture however it was not captured as 3rd party. from there it had to be changed to 3rd party and I was asked to send the pictures again. by this time it was already 13 September 2018. I was told the person handling my claim was Ezra Mundalamo. when I called for him he was on leave. I eventually managed to contact him. He informed me that he will be sending the pictures to the assessor. this will take 5 - 10 days. I called back on the 09th October 2018 for a follow up. Ezra said he waiting for the report from the assessor and that I should call the following day. when I called the following day I was informed Ezra is no longer dealing with my claim and its been handed over to Precious Madonsella. I have tried calling her on 18th October 2018 and she was unavailable. I called again today and she is still not available. When I called yesterday and gave my claim number I was informed my claim was very old. if so why then am I being given the run around by these people. it has now been 7 months since my vehicle was damaged and I have had no success with Santam. no one bothers to call back or give any feedback and I am left at a disadvantage. pathetic service and staff who have a don't care attitude.