MJ
Marita J

1 reviews | Active since May 2018

23 May 2018, 11:39

SANTAM CAR INSURANCE *******.

A young girl came through stationery cars, waiting for the robot to turn green and hit me on my front door on the right side of my vehicle. I am not insured and she was 100% responsible for the accident, yet Santam wants to deduct 30% of her damage from me and only wants to pay me R9376.81. I submitted the cheapest quotes that I could get .They choose the cheapest of the 3 quotes submitted which was R17751.80 and they will pay me 70% of that, less 30% of their client's damaged. I have contacted them and they are adamant not to pay me more. If the law states that only 70% of a 3rd party claim can be paid out then I will abide by that but why must I pay for her damage when she caused the accident? Even their Client cannot understand that, as the excess was paid by him. This happened in January and for the last 4 month I had to climb over to the passenger side to get out of my car as the driver door cannot open.

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Replies (2)
Santam
Santam's reply23 May 2018, 13:12
Official

Good day

Thank you for your post.

In order for us to assist, we require the claim number relevant to your claim.

Please provide us with your claim number.

We look forward to your response.

Thank you and kind regards

Kurt Koopman

Client Care Manager

MJ
Marita J's update23 May 2018, 14:12
Reviewer Update
Good Day, The Claim number is ********** 66. Thank you, Marita. Jacobs