Santam car Insurance

I was involved in a car accident on 6 April 2025, I was offered courtesy Car taken away from me on the 6 May 2025. I am struggling to Go to work, my role is to travel around the region. I tried to complain through Santam internal processes, asking them at least to extend a period of me having courtesy which it was declined, I am still asking myself if am the one who cause delays on my car to be fixed, if it was because of holidays, why my days of keeping courtesy Car not extended? I struggle to understand if Santam really care about us, my job is in the line, my income will be badly impacted. ***