HM
HAPPY M
1 reviews | Active since Mar 2017
19 Jul 2022, 10:06
Santam Capetown claim team worst from bottom to top management
So another week of my third party claim drama so Today Anton Theart says I must put a claim with my insurer ,claim no *** is going to take so time. Last week was told we working hard to finalise and it is at Assessor level today a twist of things. 104 of Santam inception is a way of making and reminding people that we pay for insurance not service. Hs Makhubedu ***
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Santam's replyOfficial
19 Jul 2022, 10:12Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's reply19 Jul 2022, 10:12
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's replyOfficial
20 Jul 2022, 09:57Good day sir,
In reference to your review.
As was communicated to your broker our legal department cannot proceed and finalise your claim against our client until the own damage merit investigation of our client's claim had been completed.
Once the merit investigation is completed and the go ahead is given to proceed with our client's own damage claim then only can our legal team proceed with your claim against our insured.
You have noted you are also insured with Santam -- for the process to move along quicker we would also suggest you submit a claim against your policy and have the damage to your vehicle attended where after the legal department will attend to the third party aspect.
Thank you and kind regards
Stephan Olivier
Client care media manager
In reference to your review.
As was communicated to your broker our legal department cannot proceed and finalise your claim against our client until the own damage merit investigation of our client's claim had been completed.
Once the merit investigation is completed and the go ahead is given to proceed with our client's own damage claim then only can our legal team proceed with your claim against our insured.
You have noted you are also insured with Santam -- for the process to move along quicker we would also suggest you submit a claim against your policy and have the damage to your vehicle attended where after the legal department will attend to the third party aspect.
Thank you and kind regards
Stephan Olivier
Client care media manager
Santam's reply20 Jul 2022, 09:57
Official
Good day sir,
In reference to your review.
As was communicated to your broker our legal department cannot proceed and finalise your claim against our client until the own damage merit investigation of our client's claim had been completed.
Once the merit investigation is completed and the go ahead is given to proceed with our client's own damage claim then only can our legal team proceed with your claim against our insured.
You have noted you are also insured with Santam -- for the process to move along quicker we would also suggest you submit a claim against your policy and have the damage to your vehicle attended where after the legal department will attend to the third party aspect.
Thank you and kind regards
Stephan Olivier
Client care media manager
In reference to your review.
As was communicated to your broker our legal department cannot proceed and finalise your claim against our client until the own damage merit investigation of our client's claim had been completed.
Once the merit investigation is completed and the go ahead is given to proceed with our client's own damage claim then only can our legal team proceed with your claim against our insured.
You have noted you are also insured with Santam -- for the process to move along quicker we would also suggest you submit a claim against your policy and have the damage to your vehicle attended where after the legal department will attend to the third party aspect.
Thank you and kind regards
Stephan Olivier
Client care media manager