Santam cancels courtesy car

I do not understand how I'm being made to pay for rental car from my own pocket and yes, my premium includes a courtesy car

1. I was informed by Shaun from Denttech that one of the guys from Santam ( Ralvin Naidoo) ordered the panel beaters to stop working on the car and he then went on leave, they waited for an assessor from Santam to come and assess the car and no one from your side came. I called in to ask Tumelo what was going on and he said he knew nothing about it as there we no notes on the system. It is only last week where were told about the issues and had to go assess it ourselves. You stopped denttech from working and never bothered to send someone to check what the issue was.

2. A while back i called Denttech to check progress and was told they ordered an incorrect bumper and had to return it and wait for another one. On Monday 18/03 i received an email from Denttech saying the car has gone to paint shop , today when i called in i'm told that they realized that there is a part missing and they are waiting for it . How do you only realized after 48 days of having the car in your workshop that it will need a certain part ? how ??

Today i had to go to Europcar to pay R2126.04 to extend the rental to Friday, and even then it won't be ready which means i will have to pay more.

Both Santam and Denttech have delayed this whole process, why am i suffering for it ? Do you realize that the money I'm using to pay for rental is actually the money i had saved for excess? So again, when you decide to finish fixing the car i won't have it back because money for excess won't be there.

Santam, we pay our premium every month and on time. Having insurance is supposed to put our minds at ease. We are supposed to be in the same position we were before the accident happened. This process has been nothing but a nightmare!

The car has been with the panel beaters since 13/02/2019

The rental car bill should not be on me. i want my money bac****