SANTAM CANCELLED POLICY WITHOUT NOTIFICATION

Good Day<br> My Mum is 61 years old, she had a Santam policy, I emailed Santam in June 2015 to change bank details on her account. I nor my mum had any feedback on this so we assumed this was done. My mum does have email to check bank statements, etc. I help her with her financials documents and claims.<br> The lightening struck her TV, DVD and DSTV, she was away on holiday. When she got back, the house keeper told her what happened, I then called Santam to process a claim, they advised me that the policy has been cancelled as of 1st June and nothing I do, or cry about will open my policy again, so I need to apply again for a new policy and cannot claim. I was disgusted with hearing this. my mum lost out on all the years instalments paid. really disappointed with how they play with peoples lives, if the house burnt down, my mum wont even have a place to stay as Santam wont even pay this.