Santam call centre no where to be found in emergency

I have been so appalled with Santam today. I logged a claim for a defective geyser today they assigned an assessor called FBE plumbing. I then get an inexperienced plumber showing up at my house who advised me this is an old geyser and he would rather replace the geyser than salvage it as it might give problems again. I then get a call from Santam and they tell me my geyser doesn't need replacement they will only replace a geyser when it bursts they will replace my element and thermostat. I said ok no problem then I suppose that will be fine. It's now 23:30 at night my ceiling is soaking wet dripping water in my room sadly and patiently waiting for my ceiling to collapse. And Santam call centre not picking up, complaints line not picking up either WhatsApp line no luck either.