Santam Business Insurance Refuses payout

Been waiting 6 weeks to get my claim finalized while my business is standing still due to them refusing to pay out my laptop after water damage. I own a printing shop and only have one laptop. the serial number for the laptop was never rectified after my last payout on my policy document by my financial (Proof sent to them that i gave the info correctly to be added)advisor at the time. Although the description of this laptop matches the proof of purchase which i had send them numerous times they still denied my claim, the claim has been openend once again and there is dead silence form there side. Last week i sent in a complaint and i gave them 7days to settle my claim, i have had no feedback what so ever, i also explained to the assessor that my business is bein damaged as i cannot produce design and print work at the moment and he told me that is not his problem.

i have been a client of them for over 6 years and have advised many people to make use of the, but i will be giving them one week to settle and payout my claim if they don't come to light i will then be moving all my business and personal insurance away from them