Santam: Burst pool pipe

I had a burst pool pipe. Pool company came in gave a report. Roxy klaasen was the person dealing with the claim. The pool companies report was accepted, not once did she Roxy klaasen, ever speak about resultant damage, when I called in to discuss same, she said that she explained to me that once the repairs were sorted the resultant damage would be taken care of. Santam sent Ludwe in on Monday, he asked me send the engineers proforma account to him, I did so. My swimming pool is full of frogs and in insects and is as green as the summer grass. I call in to speak with Dorothy the manager, she's always busy in a meeting and Roxy klaasen is on another call Megan, comes on the line acting all strauppy as though she's large and in charge and doing you some sort of favour! Let's get a resolve today Santam.