SANTAM bad service - Pls be Aware

I am extremely disappointed and frustrated with the service received from Santam Insurance. On the 4th of October 2025, one of Santam’s insured clients drove into my daughter’s car, causing significant damage. We followed the process, provided all documents, and expected Santam to handle the claim responsibly.

Instead, we have experienced: No communication, No updates, No calls or emails returned, Phones going unanswered, No progress toward repairing the vehicle. It is now well over a month, and Santam has done absolutely nothing to assist or resolve this claim. It feels as if they are deliberately dragging this out, hoping we will give up and simply go away.

This is unacceptable from a company that sells itself on service, protection, and peace of mind. We have received none of those.

Santam, step up, take responsibility, and repair the vehicle your client damaged. This level of service is disgraceful.