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Carmen R

1 reviews | Active since Dec 2009

26 Oct 2021, 14:29

Santam - bad service

How does it take 5 days, all your airtime and every single person at santam to move a policy from a broker to direct??? The lack of knowledge is shocking! And it's still not done! Leaving a very frustrating client at this end with no service.

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Replies (3)
Santam
Santam's reply26 Oct 2021, 14:52
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
CR
Carmen R's update26 Oct 2021, 22:51
Reviewer Update
Santam contacted me almost immediately with an apology. They clarified the detail & the issue was resolved very quickly & professionally. Thank you for turning a very frustrating experience into one of excellent service.
Santam
Santam's reply27 Oct 2021, 06:51
Official
Dear Carmen,

Thank you very much for your review.
We are delighted to hear that and so happy that you were assisted and the matter was resolved.
We sincerely do apologise for the frustration and inconvenience this has caused though.

Thank you and kind regards
Stephan Olivier
Client Care Media Manager