ET
Eugene T
1 reviews | Active since Aug 2017
06 Jul 2022, 14:28
SANTAM - BAD SERVICE
When someone rides into your Car you better pray that his insurance is not with Santam !!!
It so happened to me that a woman (from Pronto Insurance Company- Vredenburg nogal) drove into me in Langebaan after which all the necessary documents were provided to her SANTAM insurance. They then send me an e-mail saying that it will take up to 60+10+30 BUSINESS DAYS to finalise my claim and then another 10 business days for payment !!! That is 110 business day before they can pay you out and in the mean time you must drive around with a dented car !? Why do they need 5 MONTHS to process a simple claim ? Is it the *********** people working there like the rest of SA or what ?
Helpful (0)
Replies (3)0
Replies (3)
Santam's replyOfficial
06 Jul 2022, 14:31Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's reply06 Jul 2022, 14:31
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's replyOfficial
06 Jul 2022, 14:45Dear Eugene,
Thank you for your review.
We are sorry to hear about your bad experience.
Kindly note this is the guidelines and timelines as per the SAIA code in respect of third party claims.
This does not mean your claim will take that long to compete and finalise though.
However third party claims does take longer and follow a complete different process than if you were to claim directly from your insurer.
Please provide us with the claim number to allow us to investigate and see if we can assist and expedite the process from our side?
Thank you and kind regards
Stephan Olivier
Client care media manager
Thank you for your review.
We are sorry to hear about your bad experience.
Kindly note this is the guidelines and timelines as per the SAIA code in respect of third party claims.
This does not mean your claim will take that long to compete and finalise though.
However third party claims does take longer and follow a complete different process than if you were to claim directly from your insurer.
Please provide us with the claim number to allow us to investigate and see if we can assist and expedite the process from our side?
Thank you and kind regards
Stephan Olivier
Client care media manager
Santam's reply06 Jul 2022, 14:45
Official
Dear Eugene,
Thank you for your review.
We are sorry to hear about your bad experience.
Kindly note this is the guidelines and timelines as per the SAIA code in respect of third party claims.
This does not mean your claim will take that long to compete and finalise though.
However third party claims does take longer and follow a complete different process than if you were to claim directly from your insurer.
Please provide us with the claim number to allow us to investigate and see if we can assist and expedite the process from our side?
Thank you and kind regards
Stephan Olivier
Client care media manager
Thank you for your review.
We are sorry to hear about your bad experience.
Kindly note this is the guidelines and timelines as per the SAIA code in respect of third party claims.
This does not mean your claim will take that long to compete and finalise though.
However third party claims does take longer and follow a complete different process than if you were to claim directly from your insurer.
Please provide us with the claim number to allow us to investigate and see if we can assist and expedite the process from our side?
Thank you and kind regards
Stephan Olivier
Client care media manager
ET
Eugene T's updateReviewer Update
13 Jul 2022, 15:59I got a reply from a Mrs Pikaan who said she will be taking over the case. She asked me to sign the form which I did only to receive a mail from her the following day to say that I needed to give her a written letter as well. It is all the same thing but they only prolong the whole case !
It is absolutely senseless and the service from SANTAM is POOR, to say the least !
It is absolutely senseless and the service from SANTAM is POOR, to say the least !
ET
Eugene T's update13 Jul 2022, 15:59
Reviewer Update
I got a reply from a Mrs Pikaan who said she will be taking over the case. She asked me to sign the form which I did only to receive a mail from her the following day to say that I needed to give her a written letter as well. It is all the same thing but they only prolong the whole case !
It is absolutely senseless and the service from SANTAM is POOR, to say the least !
It is absolutely senseless and the service from SANTAM is POOR, to say the least !