Santam bad service

My tablet was ****** and contacted Santam.I sent them the necessary papers and qoatation for a new one.I had to keep on phoning and emailing them to find out what is happening. Then today a me Mbatha paid the amount of R2499.00 into my account but the tablet was insured for R6800.00.When I tried to contact her they said she would call me back,and I am still waiting. What is the use of insuring something for a certain amount but they dont even work according the qoutation amount.Very bad service