Santam - BAD Service

Can you say bad service. On my way down to Cape Town I stopped at a filling station for a cup of coffee. I parked my motorcycle in the middle of a designated parking bay, and walked into the kiosk. On my way out of the Kiosk I was approached by a gentleman that was very apologetic for knocking my motorcycle over with his vehicle. He knocked my bike over in the process of reverse parking into the parking bay located next to the bay my motorcycle was parked. We thus exchanged details, and we went on our way. On my return to Johannesburg, I got in touch with my insurance broker to handle a 3rd party claim to Santam on my behalf. Being a great broker, I was kept in copy on all emails and correspondence between Santam and my broker. Seven (7) weeks ago we were told that we would have an answer back on my claim in 10 working days which is equal to two (2) weeks. We are now on 34 WORKING DAYS. That is right, 34 working days. That is seven (7) weeks later, and we keep being told that we will be given an answer shortly. This is also after escalating the matter to the claims handler's manager or team leader. Now to make matters worse, I use my motorcycle on a daily basis to get to work and back. By not being able to fix the damage and using my motorcycle daily, is that I am causing further damage. Now who is going to pay for that? Me? So Santam, I will not be giving you my business, because if this is the way that you treat a 3rd party claim, I can only imagine how you are treating your clients. For a company that is supposed to be the no.1 insurer in the country, I am shocked and appalled at the level of service that you are giving.