MP
Magda P
1 reviews | Active since Feb 2018
03 Aug 2022, 14:12
SANTAM BAD SERVICE
This is the first time that I have received such bad service from Santam. I had an accident on the 25th of July. My claim is still not authorized, apparently a gentleman with the name Lesego is handling my claim, it was handed over to him by Alexandra Klein after which she told me, Lesego will be in contact with me, still no correspondence or a phone call from him. I spoke to her on Monday and she said the authorization will take a maximum of two days. I am very annoyed!!
Helpful (0)
Replies (7)0
Replies (7)
Santam's replyOfficial
03 Aug 2022, 14:16Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's reply03 Aug 2022, 14:16
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
MP
Magda P's updateReviewer Update
03 Aug 2022, 15:13What exactly does "shortly" mean? Because I am still waiting!!!!
MP
Magda P's update03 Aug 2022, 15:13
Reviewer Update
What exactly does "shortly" mean? Because I am still waiting!!!!
Santam's replyOfficial
03 Aug 2022, 15:49Good day Magda,
We have escalated your request to claims management and requested they contact you to discuss.
We do apologise for any delays and inconvenience caused.
Kind regards
Client care
We have escalated your request to claims management and requested they contact you to discuss.
We do apologise for any delays and inconvenience caused.
Kind regards
Client care
Santam's reply03 Aug 2022, 15:49
Official
Good day Magda,
We have escalated your request to claims management and requested they contact you to discuss.
We do apologise for any delays and inconvenience caused.
Kind regards
Client care
We have escalated your request to claims management and requested they contact you to discuss.
We do apologise for any delays and inconvenience caused.
Kind regards
Client care
MP
Magda P's updateReviewer Update
04 Aug 2022, 08:41Cannot get through on ANY of Santam's telephone lines!!!! I am fed up with empty promises!!!! Santam went from 10 to 0 regarding claims!!! Such a shame!!!!! Will not recommend Santam for insurance!!!
MP
Magda P's update04 Aug 2022, 08:41
Reviewer Update
Cannot get through on ANY of Santam's telephone lines!!!! I am fed up with empty promises!!!! Santam went from 10 to 0 regarding claims!!! Such a shame!!!!! Will not recommend Santam for insurance!!!
Santam's replyOfficial
04 Aug 2022, 08:53Good day,
We are really sorry to hear that Magda.
We were notified that contact was made with you yesterday by the assessor Mauro Machava and he explained the process to you and advised that feedback on whether we will be repairing the vehicle or not will be given today as we need to confirm part prices and unseen damages first.
We will however request contact is made with you to update on the progress.
Kind regards
Client care
We are really sorry to hear that Magda.
We were notified that contact was made with you yesterday by the assessor Mauro Machava and he explained the process to you and advised that feedback on whether we will be repairing the vehicle or not will be given today as we need to confirm part prices and unseen damages first.
We will however request contact is made with you to update on the progress.
Kind regards
Client care
Santam's reply04 Aug 2022, 08:53
Official
Good day,
We are really sorry to hear that Magda.
We were notified that contact was made with you yesterday by the assessor Mauro Machava and he explained the process to you and advised that feedback on whether we will be repairing the vehicle or not will be given today as we need to confirm part prices and unseen damages first.
We will however request contact is made with you to update on the progress.
Kind regards
Client care
We are really sorry to hear that Magda.
We were notified that contact was made with you yesterday by the assessor Mauro Machava and he explained the process to you and advised that feedback on whether we will be repairing the vehicle or not will be given today as we need to confirm part prices and unseen damages first.
We will however request contact is made with you to update on the progress.
Kind regards
Client care
MP
Magda P's updateReviewer Update
04 Aug 2022, 09:00I need to see your estimate quote done by your assessor, cause the damage on my car is not NEAR borderline write off!!!! I know what is going on here. Someone needs to call me back immediately!!!! I will go to the ombudsman if I need to
MP
Magda P's update04 Aug 2022, 09:00
Reviewer Update
I need to see your estimate quote done by your assessor, cause the damage on my car is not NEAR borderline write off!!!! I know what is going on here. Someone needs to call me back immediately!!!! I will go to the ombudsman if I need to
Santam's replyOfficial
04 Aug 2022, 09:07Good day,
We will request urgent contact with you by the assessor.
Kind regards
Client care
We will request urgent contact with you by the assessor.
Kind regards
Client care
Santam's reply04 Aug 2022, 09:07
Official
Good day,
We will request urgent contact with you by the assessor.
Kind regards
Client care
We will request urgent contact with you by the assessor.
Kind regards
Client care