Santam - Bad bad service!

My client has a hospitality insurance with Santam and after lodging a 3rd party claim on the 6th of December 2023 and after numerous calls and correspondence, the claim has still not been lodged or dealt with accordingly. I have to say that I am absolutely disgusted with the manner that this has been dealt with and horrified that even though we pay the entire annual fees upfront ( by no means a small amount ) its a case of pillar to post! Doubt we will renew our policy with Santam as almost 2 months later, still no headway!