RJ
Roger J

1 reviews | Active since Jul 2015

28 Oct 2019, 17:09

Santam - bad attitude, bad business

I'm not surprised that Santam have such a low rating on reviews. This happened way back in 1986 and one would have expected them to have changed their attitude and policy towards clients, but it seems not. I was insured with Santam for comprehensive household insurance at the time. I made a few small legitimate claims for some garden furniture that was ****** and at a later stage for clothing and other items ****** during a burglary. Months later I moved from where I was living, to the Johannesburg area and out of the blue received a letter from Santam to say that I was considered an "uninsurable risk" and my cover would cease immediately. I was about to go on holiday two days later, but had to cancel because I could not take the chance of being uninsured. As said - a long time ago, but I have never forgiven Santam for this and never will. They have earned their bad reputation.

0
Replies (1)
Santam
Santam's reply29 Oct 2019, 07:34
Official
Good morning Roger,

Thank you for taking the time to let us know of your experience.
We are sorry to hear about this.

We duly take note of the contents of your post.

Kind regards
Client care